Common questions
How are engagements priced?
Most engagements are scoped as a fixed monthly retainer for the duration of the work. We’ll quote on the first call once we understand the shape of what you need. Smaller pieces (a Strategic Foundation offsite, a specific process build) can be scoped as fixed-fee. Larger multi-site programs are scoped in phases, with defined workstreams and a checkpoint at the end of each.
How long does a typical engagement run?
Operations & process work is typically a multi-month engagement — long enough for the new way of working to stick. Leadership coaching runs on a monthly cadence for as long as it’s useful. Strategic foundation work is usually a focused 2-4 weeks. The right shape comes out of the first conversation.
Do you work remotely or on-site?
Both. The work moves faster with regular on-site time, especially in the first month and for shop or operations work. Across multiple locations we usually anchor on one site first, prove the pattern there, then travel a rotation as it rolls out to the rest. Coaching and most working sessions can happen remotely. We’ll figure out the right mix together.
What size company is right for SPLX?
Two shapes. Owner-operated businesses, roughly $2M to $50M, where the team has grown past the point the founder can hold everything in their head. And multi-site or multi-line operations, roughly $50M to $500M, that have a real operations function but no dedicated continuous-improvement capability. We work across industries; the common thread is operational complexity that has outgrown the habits that got you here.
